Refund & Return Policy

Return Eligibility

We support a free return service for all products. Customers can apply for a return for any reason within 60 days after receiving the goods. All returned products must be kept in unused, unopened, and intact condition with original packaging retained to meet the return approval standards.

Return Application Process

All return applications need to be submitted through the contact channel on our official website contact page. Our customer service team will review the application and send return instructions within a valid time. Customers shall complete the return operation in accordance with official guidelines.

Refund Processing Time

After we receive and verify the returned goods completely, we will initiate the refund procedure. The refund will be successfully credited to the customer’s original payment account within 5 to 10 working days.

Relevant Instructions

All valid return and refund services are free of charge for customers. We will bear the relevant costs generated by standard return procedures. All settlement currencies of returns and refunds are unified in US dollars.